Five months of commitment from some busy leaders and you arrive with a strong and accepted strategy, execution and monitoring system. The team is aiming to provide their internal customers, or partners, with the same high standards an external consulting firm would offer. In the meantime, they are all about their workforce. So keen to build the interdependence between workforce and customer satisfaction, they have set themselves a lofty standard on both. Although they don’t have the perfect measuring tool yet, the team is looking forward to working this out. Once they have this formula they will be able to not only determine their satisfaction rates, but also the correlation between the workforce and customer satisfaction. On delivery of this plan our Green Eleven team heard; “this system allows for full transparency, which is great for my sub-team. It’s a very well documented plan, its as though we are getting organised to deliver. I’m excited- its so well-defined and we can see how we can contribute.” Good work Controllership- we are pleased we’ve helped, and we look forward to witnessing your journey.
Sally Carbon
Founder, Director and Principal Consultant
Sally Carbon is the founder of G11 Teams – setting up the business late in 2011 in response to serving a distribution company based in Melbourne which designed high fashion clothes in Paris – it was a fun way to kick start her own business. Her diverse client list grew, covering all sectors, and various organisational sizes and scales. Sally is a business strategist, helping companies to grow, finding their competitive advantage, and driving high organisational performance through leading-practice strategy. Sally has consulted for 15 years, specialises in strategic growth, across all sectors from financial services, not for profit, resources, agriculture, education, and private sector. She was formerly the Director of Docklands Authority in Melbourne, a large scale urban renewal the size of Melbourne’s CBD. Sally is also a Fellow of the Australian Institute of Company Directors, and was first placed on a government board when she was 22 years of age. She is an Olympic and World Cup gold medallist, and has released nine books. Sally loves to work with like-minded high performance thinkers who enjoy feeling ‘uncomfortable’